Terms and Conditions
1. User
1.1. The individual driving the vehicle rented by Bagzpack automotive Technologies Pvt. Ltd. is considered as the ‘user’ and will be solely responsible for all the transactions between him/ her and the company. The entire agreement holds valid between the user and Bagzpack Automotive Technologies Pvt. Ltd. only. As per the agreement, the user has to abide by all the terms and conditions as stated by the company faithfully.
1.2. Bagzpack Technologies Pvt. Ltd. holds all the rights to make amendments in the existing Terms and Conditions at any point in time.
1.1. The individual driving the vehicle rented by Bagzpack automotive Technologies Pvt. Ltd. is considered as the ‘user’ and will be solely responsible for all the transactions between him/ her and the company. The entire agreement holds valid between the user and Bagzpack Automotive Technologies Pvt. Ltd. only. As per the agreement, the user has to abide by all the terms and conditions as stated by the company faithfully.
1.2. Bagzpack Technologies Pvt. Ltd. holds all the rights to make amendments in the existing Terms and Conditions at any point in time.
1.3. When the user is renting the vehicle from the company, it is
assumed that the user has read through all the terms and conditions as stated
here and abides by them completely. His/her booking shall be confirmed once the
payment for the service is made. Once the booking is done, the user becomes
liable to stick to the agreement and follow all the terms and conditions. In
case of any violation by the user, the company has full authority to cancel the
user’s membership and association with the company and devoid him from further
utilizing the services provided by the company without any prior notice.
2. Registration
2.1. It is compulsory for the user to register on our site or mobile
application in order to avail our services. The user is responsible for sharing
details like name, email address, contact as well as address information.
2.2. The user should satisfy the minimum age criteria and must be a
valid driving license holder that is issued by the regional transport office.
There exist a few vehicles which have minimum age criteria of 21 years, and
Bagzpack Automotive Technologies follows that. The company also holds all the
rights to refuse membership allowance to any applicant even though he/she fits
all the criteria.
2.3. Only the registered members on Bagzpack Automotive Technologies
Pvt. Ltd. are entitled to drive the vehicles rented from the company. By
signing up for the membership, the user gives the company the authority to
verify all the documents submitted as proof by the user.
2.4. Creation of multiple accounts with a single driving license is
not permitted by the company. In case the user is found to be a multiple
account holder, the company has the right to cancel the membership and any
bookings of the concerned user.
3. Personal
information and Documents
3.1. While registering, the user is supposed to upload a scanned image
of his/her valid driving license. Documents issued by the Government of India
such as the Aadhaar Card, Driving License, Passport, etc. are considered as
valid proofs. PAN card is not an acceptable proof.
3.2. The booking holds valid only upon verification of the user. In
case the user does not have the original Driving License to show at the pickup
point, the booking shall become void and the vehicle's possession won't be
granted to the user.
3.3. For security reasons, a photograph of the user as well as their
validation documentation shall be taken by the Bagzpack Automotive Technologies
associate as a proof to prevent cases of fraud or theft of any kind. These
photographs will only be used for identification purpose by the company and
shall not be shared with any third party.
4. Terms of
vehicle use
4.1. The vehicles issued by the company are meant for personal use
only. The rented vehicles cannot be utilized as taxis or for transporting
people for any kind of monetary gain. The vehicles can’t be utilized for
exhibitions, races, contests, towing, pulling, etc.
4.2. The usage of Bagzpack vehicle by the user under the influence of
alcohol or any other narcotic substance is strictly prohibited. The user shall
not be granted access/ permit to use the vehicle is found to be in the
above-stated condition. The fee spent on a booking will be reimbursed and the
company might block the member from making further bookings. In case this condition
occurs after the vehicle has been rented, the user is responsible for further
repercussions, including any third-party damages or involvement of the police.
4.3. Weapons, sharp objects, inflammable substances/ objects are not
permitted on the vehicle. Also, any object that is deemed as illegal by the
Indian Penal code is not allowed as it hampers the stability, performance, and
safety of the vehicle. In case the member is found to possess any of the
above-stated items, the company holds the right to cancel the booking. In case
of any kind of non-compliance, severe actions might be taken by the company.
4.4. The usage of Bagzpack vehicles is permitted only in the Republic
of India and the usage is subject to all the laws of India. It is the
responsibility of the user to ensure that the number of passengers in the
vehicle doesn't exceed the maximum capacity. In case of violation of this term,
the company is entitled to retain the entire security deposit paid by the user.
4.5. Illegal use of the vehicle is not permitted and the company holds
the right to report about the same to concerned authorities. Alongside, all the
further services shall be terminated for the particular user.
5. Bookings
5.1. Only the registered users can make a booking via the website or
mobile application. It is the responsibility of the users to make the booking
well in advance as per their schedule and the company does not guarantee the
availability of any particular vehicle at all times. All updates are made in
the Bagzpack system dynamically and are reflected in real-time to all the
users.
5.2. In case any additional charges are levied, it is recommended that
the users make the payment via online methods.
5.3. Extension for the rental vehicle will be granted only if there is
the availability of the vehicle for the requested time extension. The vehicle
will be charged normally for the extended duration.
5.4. The user must bear all the charges like fines, challans, parking
fees, etc. during the rental period.
5.5. The bookings made with ‘With fuel’ and ‘Without fuel’ options are treated as follows:
5.5. The bookings made with ‘With fuel’ and ‘Without fuel’ options are treated as follows:
5.5.1. In case the booking is made for limited kilometers only,
Bagzpack will reimburse fuel expenses if any. The user must produce valid
receipts in his/her name to get reimbursement. The company will not entertain
any bills produced at a later stage. Handwritten receipts will only be accepted
if the user's name exists on it. In case the user exceeds the free kilometers
range, standard charges for the extra kilometers will apply.
5.5.2. The company also allows the users to make a booking for
unlimited kilometers. The company does not pay for the fuel cost in this case.
In case of a car, the user gets the car with a full fuel tank and a completely
empty one in case of a bike. While returning, the user must return the vehicle
in the exact same condition of the vehicle, as well as the fuel tank. Please
refer to the tariff section for complete information on the pricing of the
vehicles for rent.
5.6. If the user requests for home delivery or a pickup (including
Airport bookings), the associated driver will wait at the venue for a maximum
period of 40 minutes. Post that, the member will have to pick the vehicle from
the specified company's venue.
6. Pickup and
return of the vehicle
6.1. Once the verification of identity is complete and the requisite
paperwork is done, the user can collect the pre-booked vehicle from the
company’s parking space. The calculation of booking time is done from the
moment the user gains possession of the keys of the booked vehicle. It is the
user's responsibility to check the vehicle thoroughly. In case of damage or
malfunction of any kinds, the user should inform the company immediately.
6.2. The Bagzpack vehicle should be returned in the same condition as
was possessed by the user. In case of any type of soiling issues or damage in
the interiors or the exteriors of the vehicle, the user shall be charged for
the cleaning or will have to pay a penalty of a maximum of INR 1000.
6.3. The company requests the users to check all the features of the
vehicle beforehand. In case of any queries, the user can contact the company
official at any point. If there is any dissatisfaction from the user's end,
he/she should inform the driver at the time of pickup so that an alternative
vehicle can be provided. In case of unavailability of an alternative vehicle,
the booking charged levied will be reimbursed completely.
6.4. At the end of the booking time, the user must return the vehicle
keys to the associated Bagzpack employee. Only once the keys are returned, the
booking time shall end. Otherwise, the user will be billed accordingly for the
booking. Also, the vehicle must be returned to the designated parking space of
the company only. In case the user fails to do so, penalty charges will be
calculated accordingly.
6.5. In case the user reached the drop point before the ride end time,
he/she will have to wait for the company employee to arrive to hand over the
keys.
7. Safety
7.1. The company considers the safety of the passengers using the
Bagzpack vehicle as to the topmost priority. A periodic examination of all the
Bagzpack vehicles is carried out to ensure that the vehicles match the
country’s vehicle safety standards.
7.2. Bagzpack Automotive Technologies Pvt. Ltd. expects its users to-
a. Wear safety belts/ helmets while using the vehicle.
b. A total number of passengers in the vehicle should not exceed the
vehicle's maximum capacity.
In case the above rules aren’t followed, the users shall be fined for
their misconduct with the vehicle.
7.3. The company does not hold any responsibility for any accident
and/ or injury caused to the passengers due to their personal negligence or
misbehavior while driving. In case of an accident, the user must submit the
FIR/ NOC copy to the company. The user's driving license shall also be
temporarily held to claim the insurance. It shall be returned after a maximum
of 30 days, depending on the insurance claim formalities.
8. Securing the
vehicle
8.1. The Bagzpack user is responsible for the vehicle during his/her
booking time. It is the duty of the user to protect the vehicle from adverse
weather conditions and park the vehicle with the required precautions to avoid
any mishaps.
8.2. In case any theft occurs, the user must inform the company
immediately as well as file a complaint at the nearest police station. The user
will be responsible in case any wrong or less information is shared while
filing the complaint. Also, appropriate legal actions will be taken by the
concerned authorities.
8.3. Apart from the vehicle, the user must ensure the safety of all
the equipment provided with the vehicle. In case of any damage or loss of
equipment, the user shall be charged accordingly.
8.4. In case a GPS navigation system is present in the vehicle, the
user is responsible to carefully handle the equipment and secure it in the
glove box. In case of theft or loss of the device, the user shall be charged
accordingly by the company.
8.5. The user is responsible for the safety of his/her belongings. If
any device or personal belonging is left behind by the user and is found during
vehicle verification, it shall be returned to the user. However, there is no
guarantee for the return of any items of the user.
9. Refund and
Reimbursement
9.1.Bagzpack does not hold any responsibility to reimburse any
expenses that are borne by users because of the cancellation of any third party
associated plans that are not related with Bagzpack services, vehicle
breakdown, damage, accident or any other issues.
9.2. The users are entitled to a complete refund in the following
cases:
9.2.1. When the user cancels the booking via website or mobile
application. Or, the user
The users are entitled to a complete refund in the following cases:
can also get in touch with customer care regarding the cancellation of
the booking. After deducting the cancellation charges as mentioned below, the
remaining amount, if any, is processed to the original payment mode only. The
refund gets processed within a period of 7-9 days.
a. For cancellations that are made prior to 24 hours of the pickup
time, a fee of 5% of the total transaction amount is charged, maximum of INR
2000.
b. For cancellations within 24 hours of the pickup time, a fee of 15%
of the total transaction is charged, a maximum of INR 2000.
c. For cancellations that are made just 2 hours prior to the pickup
time or when the user fails to show up for his/her reservation, the booking is
treated under ‘No Show’ and only the security deposit is returned to the user.
d. 15% deduction
is applicable in case the user fails to provide to a valid driving license and
the booking has to be cancelled due to the issue.
e. 5% fee is charged if the user makes a booking with a blocked
driving license.
9.2.2. In case the booking needs to be cancelled due to the
unavailability of vehicles:
a. In case the company is unable to provide the user with a vehicle
due to reasons
case the booking needs to be cancelled due to the unavailability of
vehicles:
like damage, accident, service, etc.; a full refund will be processed
to the user’s account, that is, to the original payment mode. The refund is
processed within 7-9 days.
9.3. Reimbursement is provided to the user in the following cases:
9.3.1. Any kind of expense or fuel borne by the user considering the
booking was made for
limited kilometers. When the booking is made for unlimited kilometers,
no reimbursement for fuel is provided by the company.
9.3.2. In case of minor repairs, say, refining of the coolant or
changing the bulbs (expenses under INR 1000).
9.3.3. In case the charges for repairs cross over INR 1000, the user
must inform the company before initiating the repairs. Else, no reimbursement
will be provided.
9.3.4. A printed receipt must be provided by the user or a handwritten
receipt with the user's name on it. Else, no receipt will be considered for
reimbursement.
9.3.5. All the particulars mentioned here are non-exhaustive and the
company reserves all the rights to process reimbursement based on verification
of claims and internal investigation.
10. Cleanliness
and Maintenance
10.1 There are proper checks done on a periodic basis in Bagzpack to
ensure that the vehicle is in the best of conditions. Bagzpack expects users to
maintain proper cleanliness and hygiene standards. On return, the vehicle
should not be soiled.
10.2 Consumption of tobacco or tobacco-based products inside the
vehicle is strictly against our norms. Users must ensure that there are no
leftover chewing gums, ask, spit marks or any sort of marks inside the vehicle
at the time of return.
10.3 Burning any substance is strictly prohibited and can lead to
major penalties. Cigarettes, incense sticks, drugs or any other substance
should not be burned inside the vehicle.
10.4 In case the users fail to comply with the above-mentioned norms,
Bagzpack reserves complete rights to block as well as penalize the users at our
own discretion.
11. Breakdown or
Member Failure
11.1 The users are supposed to inform Bagzpack in case of any vehicle
breakdown or member failure. Bagzpack will provide a replacement vehicle if the
vehicle cannot be repaired. However, this will only be subject to availability
within 50 kilometers of radius from any of our pickup points.
11.2 In case the replacement vehicle is not available and the users cannot
find any Road Side Assistance (RSA), the users will have to bear the entire
expense. These expenses might be for towing, repairs or any other cost. If the
breakdown is due to customer fault then the customers will have to pay the
entire amount for repair.
11.3 The users are expected to inform our customer team immediately in
case of any issues related to a mechanical or electrical failure in the
vehicle. In case the issue is within a radius of 50kms from the starting point
of the ride, it will be considered as a valid reason and the user will be
entitled to a replacement. However, if the issue is brought to attention beyond
50 km radius from the starting point of the ride, it will come under fault of
the user. This might be due to negligent, harsh, incorrect use of the vehicle
or rash driving. The Bagzpack team will not be entertaining any requests under
these circumstances. Serious issues related to clutch, brakes or engine
components will only be entertained if brought to notice within 50 km radius of
the ride start point.
11.4 This list of breakdown and member failure is non-exhaustive. It
is subject to variability in issues which are in any part of the vehicle.
Bagzpack holds complete right to reject any claims of reimbursement in such
cases.
12. Traffic rules violation and other incidents
12.1. The user is responsible for informing the company about the
incident which has caused any kind of accident, damage to the vehicle and/ or
public property or any injury to any individual(s). Filing a police report in
such cases is a mandate
12.2. In case of any such event, the user must provide the following
details to the company name, license number, address as well as the name,
address and contact number of the witnesses if any. The circumstances
pertaining to the incident and the surrounding environment must also be shared
in detail with the company. In case of any filing of a lawsuit, the users must
provide complete assistance to the authorities with all kinds of
investigations.
12.3. The user is held responsible for any kind of violation of the
traffic rules. Violation of rules like over speeding, wrong parking, breaking
traffic signal, etc. are also included in this category. It is hence the
responsibility of the user to pay any kind of penalty or fine levied on the
vehicle number. Also, relevant proofs, challan copy, etc. must be submitted to
the company.
12.4. In case there is a complete loss or some kind of accident with
the vehicle, the user must provide a NOC to the company that is obtained from local
RTO, stating that the user was in no way involved or associated with the issue
that has occurred.
13. Insurance and
Liability
13.1. member deductible obligation if a user is in compliance with the
company’s terms and conditions, the company will provide primary liability
protection, which is the extent of liabilities or claims covered by Bagzpack’s
vehicle insurer. User shall be held responsible for any kind of associated
deductible personally attributable to the user.
13.2. In case of a determination that losses might exceed the user's
coverage that is being provided by the company, the user shall be held
responsible for the excess charges. Bagzpack does not take any charge for any
theft or damage to the user’s or any third party’s belongings. Also, the user
will have to pay showroom repair cost of the vehicle in case of any negligence
shown by the user resulting in rash driving or related incident.
13.3. Liability protection is applicable only to the claims made by
the third party for any bodily injury, property damage or death, other than to
the vehicle that has arisen from the use of Bagzpack vehicle as is permitted by
the agreement and law. This protection excludes any kind of claims that are
made by the user and/or his/her family members who are traveling as passengers.
13.4. The user indemnifies and holds the company, its parent as well
as affiliates and their respective employees, officers, directors, agents,
shareholders, attorneys, assigns as well as successors-in-interest, harmless
for the damages, losses, liabilities, injuries, claims, costs, etc. incurred by
Bagzpack Automotive Technologies Pvt. Ltd. (A loss) arising from: possession of
an Bagzpack vehicle by the user; user’s non-compliance with the agreement.
13.5. This Agreement is meant for the benefit of the user and the
company and no other party can claim rights hereunder. The company shall not be
liable to any third party for indirect, special, incidental or consequential
damages that might arise from or are related to this agreement or use of
Bagzpack vehicle or service of any kind.
14. Legal
Disputes and Conflicts
14.1 Any legal matter should be handled out under the respective
jurisdiction. In the case of any legal dispute between Bagzpack and the users,
the legal matter must be carried out under the jurisdiction of Delhi NCR,
Amritsar, Chandigarh, and Bangalore depending on the starting point of the
ride. Moreover, if it extends to a legal matter, the user must pay the attorney
fees for Bagzpack and also the cost of legal proceedings as well as appeals. In
such cases, the user must ensure that the summons, complaints, documents or any
notice reach the company.
15. Severability
and Integrated Agreement
15.1 In case of any term, covenant, condition or provision of the
Agreement is held as invalid or unenforceable due to any reason, the remainder
of the provisions will continue in complete effect as if this agreement had
been executed with the invalid portion eliminated. Both the parties further
agree to substitute for the invalid provision with a valid provision. Along
with the user guide, member application, Fee policy, trip process, rate
schedule and any applicable form of consent encompasses the complete agreement
which is in between the user and Bagzpack. It supersedes every previous understanding
along with an agreement that might be in place in the past. In such case, the
user acknowledges as well as represents that he or she has not relied on any
representation, guarantee, assertion, collateral contract, warranty or any
other assurance, except the ones which are already set out in this agreement,
done on behalf of any other group or individual before the execution of this
agreement.
16. Fee Policy
16.1 Conditions The charges for rental of a vehicle will apply on an
hourly basis. One hour will be considered complete if the time is in between 0
to 59 minutes. Accordingly, rental charges will apply for the vehicle. For
instance, a user books the car for 5 hours and 20 minutes, the duration of the
rental will be taken as 6 hours in total.
17. Taxes and
Expenses
17.1 Every rental charge at Bagzpack is inclusive of GST. The company
holds rights to alter the rates of rental at any time. The user must refer to
our recent rate cards for complete information.
18. Penalty
18.1 If the user speeds the vehicle rented from Bagzpack over 120 km/h
for cars and over 100 km/h for bikes, there will be an automated SMS sent to
the user. Also, a penalty amount of INR 500 will be levied for every instance.
A maximum amount of INR 1000 can be charged from the user for over-speeding.
18.2 In case a user is found drunk or under the usage of any illegal
substance at the time of drop, a fine of INR 1000 will be levied. The cost of
any sort of damage to the vehicle will also be added and the customer will be
liable to pay in full for every damage repair to the vehicle.
18.3 In case the customer fails to drop the vehicle at the drop
location that is chosen by the user, a penalty charge will be levied. The
customer will have to pay an amount of INR 1500 in addition to the overtime
charges if any case the booking clashes with any other booking.
18.4 A penalty amount of INR 1000 will be charged if the user smokes
inside the vehicle.
18.5 The users are allowed a delay of 15 minutes past the rental
period at the time of the return of the vehicle. However, if the delay extends
for more than 15 minutes for a car, a fine of INR 500 in addition to double the
hourly charge will be levied on the user for the first two hours. If the user
has rented a bike, he or she will have to pay an amount of INR 100, in
addition, to double the hourly charge for the first two hours. If the delay
extends for more than two hours, there will be a fine of INR 250 x late hours
along with a double hourly charge for cars. For bike users, there will be a fine
of INR 50 x late hours along with the double hourly charge. In order to ensure
a satisfactory experience for the next customer, Bagzpack is strict when it
comes to delayed return.
18.6 In case of any sort of negligent driving by the user, Bagzpack bears no penalty that is imposed on the vehicle.
18.6 In case of any sort of negligent driving by the user, Bagzpack bears no penalty that is imposed on the vehicle.
18.7 In case of any challan, the fine will be borne by the user.
18.8 If the clutch plate of the vehicle rented by the customer is
damaged, the customer will have to pay a fine of INR 9,999.
18.9 In case of violation of any traffic rule or parking fine, the
penalty will be borne by the customer. However, the customer must inform the
Bagzpack team right away. Bagzpack support team might ask for the copy of the
fine in such cases.
18.10 In case of loss of any accessory or attachment from the vehicle,
Bagzpack will charge the users with an appropriate amount for the loss/ damage.
18.11 In case of any damage to the number plate of the vehicle, the
users will have to pay a fine of INR 500 to Bagzpack.
18.12. In case the user has incurred any dues over the initial booking
amount when he/she is dropping the Bagzpack vehicle at the location and is
unable to settle those dues at that time, the user must sign a declaration that
the company provides stating that he/she shall settle the dues and leave the
original documents such as a government ID or driving license as a means of
surety. Once the dues are settled, the user can collect the original documents
from the company.
18.13. In case any penalties or dues are outstanding, the company
reserves all the rights to charge the remaining fee as well as default
interest. Also, the company holds the rights to utilize the third parties to
recover the dues from the concerned user.
18.14. the company can prohibit any user from making a booking with
Bagzpack until all the associated dues are cleared in full.
18.15. Kindly refer to the company's Damage Charges section for any
information pertaining to penalties as well as damage is borne charges that
might be applicable as per the company policies.
18.16. The user shall be charged with a penalty if any accessory such
as tools, documents, music system, devices, etc. are found missing from the
Bagzpack vehicle at the end of the ride.
18.17 Bagzpack strictly restricts the entry of any pet inside the
vehicle. If fount, the users will have to pay a fine of INR 500 to Bagzpack.
18.18 Any sort of damage to the QR code present on the vehicle will
lead to a fine of INR 250.
18.19 In case of accident or breakdown, the user will have to pay an
amount of INR 9,999* post the event for the following conditions:
18.19.1 Opening of airbags due to collision
18.19.2 Rolling over of
the vehicle
18.19.3 Seizing of the engine
18.19.3 Seizing of the engine
18.19.4 Hydrostatic lock
18.19.5 Any damage to the under chassis
19. Aadhaar
E-sign
19.1. While submitting the Aadhaar number to the company, the user
authorizes the company to collect, encrypt, store as well as to authenticate
his/her Aadhaar number as well as other demographic details associated with it
against the UIDAI database by itself. Or, it can do so via the NSDL
e-governance Infra Ltd., an Authentication User Agency that is duly licensed by
the UIDAI via Digio.in before updating of the account.
19.2. The company shall be making use of the Aadhaar number provided
by the user to verify his/ her identity as well as to collect e-signs against
the SLA documentation.
19.3. Bagzpack Automotive Technologies Pvt. Ltd. may use your
demographic as well as biometric/ OTP mechanism for the purpose of e-KYC,
e-sign as well as Aadhaar based authentication.
19.4. The company holds the rights to share the Aadhaar data with
government law enforcement agencies in case of any kind of legal issue or
theft.
19.5. It is the responsibility of Bagzpack to store the user’s Aadhaar
details in an encrypted manner and does not hold any access to your real
Aadhaar number in any form. Only the user shall be able to view his/ her
Aadhaar number in the profile registered with the company.
20. Airport Rides
20.1. The user is entitled to book an Airport ride from home to the
Airport or from the Airport to the home/ hotel/ place of concern.
20.2. There are multiple packages available to choose from, as per the
duration of time as well as the distance to be traveled.
20.3. For the rides booked from Home to the Airport, the vehicle shall
be delivered at the desired (that is, booked) location. The user must drop the
vehicle at the registered parking spot only.
20.4. In case of bookings made for Airport to the home, the vehicle
must be picked up from the registered parking spot. Once the trip is completed,
the Bagzpack associate shall pick up the vehicle from your home’s location, as
specified by the user at the time of booking.
20.5. The Bagzpack vehicle shall be delivered to as well as picked up
from the location by the driver associated with Bagzpack. There is no need for
the user to visit any Bagzpack venue.
20.6. The contact details of the Bagzpack associate will be shared
with the user two hours prior to the pickup or delivery time. The user shall be
able to track the vehicle using the services provided by Bagzpack.
20.7. In case of cancellation of the booking, no charges are levied on the user if the booking is canceled within 30 minutes of making it. In case the booking is canceled after 30 minutes, a fee of INR 200 will be charged.
20.7. In case of cancellation of the booking, no charges are levied on the user if the booking is canceled within 30 minutes of making it. In case the booking is canceled after 30 minutes, a fee of INR 200 will be charged.
20.8. The user is responsible for paying the toll charges. The company
shall not provide reimbursement for the same.
20.9. Extension of Airport rides is not permitted. In case the trip
isn’t completed with the timing allotted, extra penalty charges are levied.
20.10. The user can make a booking for an Airport ride only I day in
advance.
20.11. In case the booked vehicle is unavailable at the time of
service, a different vehicle with similar specification shall be provided to
the user after informing him/her about the same.
20.12. The company associate will wait for a maximum period of 40
minutes at the specified location. In case the user is unable to meet the
associate within this time, it is the responsibility of the user to pick/ drop
the vehicle from/ to the designated Bagzpack venue.