Damage
& Break down policy
1. Repairs and Reimbursement
1.1.
In case of minor repairs, say, refining of the coolant or changing the bulbs
(expenses under INR 1000), the expenses will be reimbursed by the company.
1.2.
In case the charges for repairs cross over INR 1000, the user must inform the
company before initiating the repairs. No reimbursement will be provided
without prior information.
1.3.
A printed receipt must be provided by the user or a handwritten receipt with
the user's name on it for the repairs. Without receipt, no expenses will be
considered for reimbursement.
1.4.
All particulars mentioned here are non-exhaustive and the company reserves all
the rights to process reimbursement based on verification of claims and
internal investigation.
2. Breakdowns
2.1.
The user must immediately inform the company in case of any vehicle breakdown
or member failure. Bagzpack will provide a replacement vehicle if the vehicle
cannot be repaired. However, is subject to availability within 50 km radius
from any of our pick up points.
2.2.
In case of unavailability of the replacement vehicle and if the user cannot
find any Roadside Assistance (RSA), the user will have to bear all the
expenses. These expenses might be for towing, repairs or any other cost. If the
breakdown is found to be due to the user’s fault, then they will have to pay
the entire amount for repairs of any damage.
2.3.
In case of any issues related to a mechanical or electrical failure in the
vehicle, the user is expected to inform Bagzpack’s customer service team
immediately. If the issue is within a radius of 50 km from the starting point
of the ride, it will be considered as a valid reason and the user will be
entitled to a replacement vehicle. However, if the issue arises beyond 50 km
radius from the starting point of the ride, it will be considered as a fault of
the user. This might be due to negligence, harsh and incorrect use of the
vehicle or rash driving. The Bagzpack team will not be entertaining any
requests under these circumstances. Serious issues related to clutch, brakes or
engine components of the rented vehicle, will only be entertained if brought to
notice within 50 km radius of the ride’s starting point.
2.4.
The list of breakdown and member failure is non-exhaustive. It is subject to
variability in issues which are in any part of the vehicle. Bagzpack holds
complete right to reject any claims of reimbursement in such cases.
3. Traffic rules violation and other
incidents
3.1.
The user is responsible for informing the company about any kind of accident,
damage to the vehicle and/ or public property or any injury to any
individual(s). Filing a police report in such cases is mandatory.
3.2.
In case of any such event, the user must provide details like name, license number,
and address to the company, including the details of witnesses (if any). The
circumstances pertaining to the incident occurred must also be shared in detail
with the company. In case of any filing of a lawsuit, the user must provide
complete assistance to the authorities with any kind of investigation.
3.3.
The user is solely responsible for any kind of violation of the traffic rules,
including over speeding, wrong parking, breaking traffic signal, etc. Thus, it
is the responsibility of the user to pay any kind of penalty or fine levied on
the vehicle number for the same. Also, relevant proofs, challan copy, etc. must
be submitted to the company.
3.4.
In case there is a complete loss of with the vehicle, the user must provide a
NOC to the company obtained from local RTO stating that the user was in no way
involved or associated with the issue that has occurred.
4. List of Activities with their Penalty
charges
Activities
Penalty
Loss of Car
Accessories
INR 10,000 or
the cost of lost accessories (higher option will be applicable)
Not Keeping the
Car Clean
INR 1000 or the
cost of cleaning (higher option will be applicable)
Any Damage to
the Car Interiors or Exteriors Due to Colours
INR 1000 or the
cost of cleaning (higher option will be applicable)
Tampering of
Devices
INR 10,000
& the cost of repair
Over Speeding
above 80 Km/Hr
1st Violation –
a warning will be issued
2nd Violation –
a fine of INR 1000
Subsequent
Violations – an extra INR 1500 for each violation
Over Speeding
Above 100 Km Per Hour
A Penalty of
INR 1500
Any Damages to
The Car
Damage
Costs upto INR 10,000
External
Branding (Stickers, Wedding/Flower Decorations etc.)
INR 10,000
& the cost of damage repairs
Loss of car
keys
INR
2000 & cost of replacement
Towing or
Impounding (User’s Fault)
Full
Towing/Impounding Cost on Actuals
Driving Under
the Influence of Alcohol
Complete
cost of vehicle damage (Over the Security Deposit)
Damage caused
intentionally or on purpose (Driving after an accident/Rash driving/Driving
in unfavourable conditions)
Complete cost
of vehicle damage (Over the Security Deposit)
Not Driving
Yourself (Only the booking holder is allowed to drive)
Complete cost
of vehicle damage (Over the Security Deposit)
Note
that all applicable charges will be deducted from the security deposit. In case
where the security deposit is not sufficient to cover the charges, the balance
must be paid by the user electronically. Additional taxes (GST) as per
Government norms will be applied on all transactions.